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If you experience any difficulties with this site, please read through the following Help topics before contacting us.


System Requirements

Our Checkout facility requires that you have both Cookies and JavaScript turned on your browser settings so please enable them before placing an order. Please follow the instructions below to enable JavaScript and Cookies:

Internet Explorer

1. Open your browser and click on Tools 
2. Click on Internet Options > Security > Custom Level
3. Enable "Scripting Java Applets"

Netscape Navigator
1. Open your browser and click on Edit

2. Click on Preferences > Privacy & Security > Cookies
Enable "all cookies"


My Credit Card Keeps Failing... If you receive an error message, go back and re-enter your card details to ensure your details are correct. If it still fails, please contact us so we can attempt processing the transaction offline.


I'm Receiving An Error Message When Placing An Order...

If the entire site appears to be experiencing difficulties, wait a few minutes and then try again later. If it's taking a long time to download pages, you might just be experiencing slow internet connection. Try accessing the site at a later time or reconnect to your ISP. If you are accessing our site via a link on another site, check that the URL is correct. It should be 


I Can't Find What I'm Looking For!

If you can't find an item that you think should be available or listed on our site, just email us and we will advise you on its availability. If you'd like us to obtain any items not listed online, just contact us and we'll do our very best to fulfill your music needs!